Retail Senior Sales Advisor

The Company

Topps Tiles PLC is Britain’s largest supplier of tiles, associated tools and accessories with over 340 stores throughout the UK. In the financial year ending 2015 we achieved record sales of £212m, like for like sales growth of 5.4% and profit before tax increased by 19.3%. We achieved our strategic goal of taking £1 in every £3 spent in the UK domestic tile market one year early and have delivered seven consecutive years of market share gains. Our strategy is to “out specialise the specialists” and we will do this by delivering an inspirational shopping experience to our customers, providing range authority and offering multi-channel convenience.

Summary of the role

Can you engage with others, build rapport and deliver exceptional customer service every time? If so, we have great opportunities throughout the UK for Retail Senior Sales Advisors who want to pursue a successful career with the UK’s leading retail tile & wood flooring specialist.

As a Retail Senior Sales Advisor you will support the Store Manager in inspiring and engaging the team to consistently deliver exceptional store standards, great customer service and strong financial controls. Seen as a role model you will be expected to share your knowledge through coaching a team of Customer Sales Advisors to exceed sales, customer service and profit targets. You will take on additional managerial responsibilities and support the management team in the day to day running of the store.

You will also be responsible for driving sales performance and delivering exceptional customer service by inspiring and engaging customers. You will be passionate about home improvement and delivering high standards of customer service. Success in this role is all about understanding the individual needs of the customer first before proposing a solution – offering the kind of service that results in complete customer satisfaction and achieves sales too.
With great opportunities to develop your retail career and progress further up the ladder, this is an excellent role in which to begin your career with Topps Tiles.

The Role

• Leading by example, coach and inspire the team to exceed sales and profit targets through inspiring and engaging the customer
• Influence the store profitability by understanding the internal and external factors affecting profit and costs
• Support the Store Manager in developing the team by providing quality feedback on performance
• Clearly and concisely communicate the business, area and store objectives and priorities to the team
• Provide relevant training and guidance to the team
• Deliver and exceed personal sales targets through exceptional service
• Use effective questioning techniques to identify specific customer needs
• Build and maintain positive working relationships with trade account customers
• Advise customers on suitable products, identify and maximize sales opportunities
• Resolve customer queries and complaints with professionalism and enthusiasm
• Work as part of a team to maintain exceptional store standards of presentation, including merchandising & stock control

The Person

• A strong sales performer with a proven track record of exceeding sales targets through excellent customer service
• An ability to coach and motivate a team to deliver customer service and sales targets
• Previous supervisory experience
• Previous customer service or customer care experience from any industry
• An ability to engage customers through outstanding communication, questioning and listening skills
• Previous experience of working as part of a team and the ability to work co-operatively with others
• Confident and professional in dealing with a wide variety of different customer situations
• Experience of working to targets in a customer focused environment
• Energy, drive and a positive can do attitude
• Flexible to cover store opening hours and weekends

Benefits

• Competitive salary
• Bonus scheme (potential to earn up to 28% of base salary)
• Commission (uncapped)
• Holiday entitlement that increases with length of service
• Pension
• Life assurance
• Share save scheme
• Colleague discount scheme
• Employee Assistance Programme
• A wide range of discounts with selected companies including discounts on insurance, holidays and retail vouchers
• The opportunity to achieve a City & Guilds retail qualification