Print Room Operator - Dentons - London

Dentons is the world’s first polycentric global law firm. A top 20 firm on the Acritas 2015 Global Elite Brand Index, the Firm is committed to challenging the status quo in delivering consistent and uncompromising quality and value in new and inventive ways. Driven to provide clients a competitive edge, and connected to the communities where its clients want to do business, Dentons knows that understanding local cultures is crucial to successfully completing a deal, resolving a dispute or solving a business challenge. Now the world’s largest law firm, Dentons’ global team builds agile, tailored solutions to meet the local, national and global needs of private and public clients of any size in more than 125 locations serving 50-plus countries.

www.dentons.com.

The department

Our team of business services staff play a significant role in the success of Dentons, and we recruit staff into a wide variety of areas. Here, we look for focused, flexible individuals from a variety of backgrounds who are team players. Previous experience within the legal sector is not essential. We want to give everyone the opportunity to develop his or her potential fully and, therefore, provide support, training and encouragement to members of staff at all levels.

Purpose of role

To copy, scan and print documents primarily for the UKMEA offices. Undertaking first line fix of Multi Functional Devices (MFDs) including clearing jams, installing consumables and identifying driver issues.

Hours 15.00 – 23.00 you may be required to work outside of these hours and also provide support within the wider Facilities Department.

Responsibilities

Log all work on the call logging software

Monitor and distribute faxes out of core hours

Log calls for faulty machines

Participate in the Print Room weekend rota

Customer Care – ability to deal with customer requests and to manage customer expectations both verbally and via email

Required experience, skills and attributes

Technical skills

Understanding of PCs and associated programs including but not limited to Microsoft Office Suite and Acrobat Professional and variants thereof

Previous experience of working in a print or scanning environment

Ability to use binding/finishing equipment to a high standard

Ability to problem solve issues regarding MFDs and drivers (training given as required)

Previous experience of using a Fiery

Personal skills/attributes

Work to deadlines and under pressure

Helpful positive attitude with good communication skills

Professional phone manner

Conscientious about standard of work and branding

Show initiative and proactive

Team player

Language Capabilities

We are a truly global law firm and as such, always welcome hearing from those with foreign language capabilities. In light of our recent combination, Mandarin language fluency would be particularly advantageous given that China is now core to our strategy.

Equal opportunities

Dentons is committed to providing equal opportunities for all. If, as a result of a disability, you believe that there are aspects of the recruitment process or job that you would find more difficult than a non-disabled person, please tell us as soon as possible. We will then be able to discuss with you any reasonable adjustments that could be made to the recruitment process or the job itself.