Customer Service Engineer - Twickenham
Field Service Engineer required for the Twickenham area
Salary to £24K doe + vehicle o/t 1.5 +++Pension etc.,
Responsible for installation, maintenance and repairs on equipment within an allotted area to assure continuity of customer operation and customer satisfaction.
Responsible for the satisfactory resolution of customer problems or incidents in compliance with agreed SLA’s – escalating where necessary through the proper channels – build good working relationships with Customers
Repair/replace components on customer equipment such as PC, Workstations, printers, EPOS, ATM’s etc., – Training will be provided
Responsible for the assistance in installation, testing equipment, module swaps, unit replacements
Perform PM on assigned products, Diagnose problems and making minor repairs and replacing components (at module level)Follow appropriate security procedures when working with ATM’s and financial products
Retail EPOS maintenance or installation experience is required. Strong desktop hardware experience may be considered if EPOS experience is limited
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