United Kingdom of Great Britain and Northern Ireland: Supporter Contact Officer

Salary: £25,704 per annum

Location: Central London (with occasional overseas travel)

Benefits: 25 days holiday, contributory pension, life assurance and more

Contract type: Permanent

Job reference: FC1618

The Brooke

This Spring, the Brooke will launch its ambitious new five-year global strategy following a sustained period of outstanding growth in improving the health and wellbeing of working horses, donkeys and mules across the world. We have achieved this by engaging effectively with communities for better welfare, treatment and veterinary services and through the successful lobbying of key global players to change policy and practice for the mutual benefit of both the animals and their owners – the millions of people whose livelihoods depend on them.

The Brooke currently reach over 1800,000 working animals and are on track to achieve our goal of reaching 2 million working animals and benefitting 12 million people by the end of 2016.

We actively recruit talented individuals who can bring their professional expertise to a growing organisation which prides itself on being a leading animal welfare INGO operating across a growing number of countries in Africa, Latin America and Asia.

The Role

This exciting and varied role plays a key part in delivering an outstanding multi-channel contact service to the Brooke’s existing and potential supporters, providing first class supporter care as well as engaging people with the work of the Brooke and inspiring them to give or to grow their support.

Criteria

We are looking for an enthusiastic supporter care specialist with fundraising experience who enjoys working in a busy customer care environment. You will have excellent communication skills both verbally and in writing, enabling you to professionally handle telephone calls, emails and written correspondence. The ability to remain calm when dealing with complaints and difficult or complex situations is essential, as is being able to multi-task and prioritise. Feeling comfortable asking for money and advertising fundraising products is also a requirement.

A genuine interest in (or willingness to learn) and ability to talk passionately about the Brooke’s work is essential.

If you feel you are suitable and would like to join our friendly and motivated team, please apply using the details below.

Closing Date: Sunday 8^th May 2016

Interviews to be held on: Thursday 19th May and Friday 20th May 2016