Customer Service Assistant - Network Rail - London

ll rely on you to make sure everyone who uses one of the stations we manage has the best possible experience. It’s a diverse role for someone with a true passion for customer service.

About the role (External)

You’ll play a key role in the smooth day to day running of this busy train station. It’s a highly visible job, in which you’ll be a friendly and informed representative of Network Rail and the British railway. Customers will look to you for accurate and timely information about services. We’ll expect you to ensure trains depart the city’s largest and busiest stations safely and on time.

In fact, you’ll help to make sure everyone who uses the station does so safely and responsibly. That can include managing some challenging situations. Even when customers might be frustrated due to delays or disruption, you’ll continue to provide excellent customer service. Whatever the weather, whatever your shift, your enthusiasm will shine brightly. And because stations are a fast-paced environment, you’ll relish the challenge of thinking on your feet.

Find out more about this role and our managed station environments at

http://www.networkrail.co.uk/aspx/10154.aspx

Essential Criteria

· The ability to speak and write English fluently

· Experience of working in a customer-facing service environment

· Experience of working as part of a team

· Confident about dealing assertively with all kinds of situations

· Willing and able to work shift patterns, which may include unsociable hours and bank holidays

· Meet the required benchmark for application screening questions

· Must meet required online testing benchmark