Sales Order Processor

Sales Order Processor

Permanent full time role

Hours of Work: 8:30 to 5pm Monday to Friday

£18,000 to 19,000 per annum

Janitorial Express are specialists in cleaning, hygiene and catering supplies with over 10,000 products to choose from.

We are looking to recruit a Sales Order Processor to join us at Janitorial Express. This is a busy and demanding role working for a forward thinking and vibrant company.

We are looking for a candidate who has excellent customer service skills and can quickly learn sales order processing systems and processes. The ideal candidate will love satisfying and exceeding customer’s needs and expectations and should be driven in doing so. The customer is always right attitude. The role requires an organised candidate who can manage a high volume of tasks created by delegated work or inbound customer requirements.

Skills Required:

• Outstanding Customer Service Skills


• Attention to detail in a fast pace environment


• Must have a bright, upbeat and enthusiastic manner


• Must be familiar with Microsoft Word and Excel


• Must be a flexible, reliable team player, able to demonstrate good communication skills and problem solving abilities

Duties Include:

• Handling inbound telephone calls from customers in a timely and professional manner


• Respond to customer queries via email in a timely and professional manner


• Taking customer orders via telephone, email or fax


• Taking ownership of all enquiries until completion


• Processing order details on our IT software supported by OGL


• Building a rapport with customers, providing a service that is second to none


• Helping to advise the colleagues when needed for difficult decisions


• Raising sales quotations for customers


• Working closely with the Operations Manager to ensure that all orders are fulfilled based on our clients expectations


• To have an excellent understanding of all Janitorial Express catalogue products and any alternatives that are requested by clients


• Check OGL system to see if all orders for the day have been processed


• General office duties as and when required