Thursday, December 31, 2015

Retail Client Relationship Exec - Central London


Retail Client Relationship Executive
£32,000-£35,000
Central London

The Company
Our client, a reputable service provider of high end retail are looking for a Client Relationship Executive who has extensive face to face and back office telephone experience with HNWI Clients. This is an exciting post with an on site luxurious well established brand based in London.


The Role
Build solid relationships with all levels of staff and management throughout the business to maximise product performance and activity 
Work autonomously and as part of the team towards meeting set targets and annual budgets
Monitor ‘hit rate’ performance and provide regular reporting and analysis to relevant management areas of the business. 
Provide training and support to all levels of store staff to ensure best practice, optimum offering and efficient operation of the service 
Report on a regular basis to the Head of Relationship Management UK on business activity including ‘hit rates’ and income 
Work closely with business partners in compiling marketing material for product 
Have excellent overall knowledge of technical solutions deployed across the store, work with partners to devise new and consistently improving service delivery


The Person
MUST HAVE LUXURY BRAND/HIGH END RETAIL EXPERIENCE
A demonstrated record in effective and efficient Relationship Management, including performance management of key customers. 
A proven track record of delivering superior customer service at all times. 
Organisational and prioritisation skills gained in a sales and relationship management environment 
Must be able to work under pressure and successfully balance and manage a very diverse and demanding workload 
Able to work autonomously and proactively 
Must be able to persuade and influence internal and external customers 
Comfortable and capable of communicating with all levels of people within and outside the business, both written and verbal in a clear and concise manner with the highest level of professionalism 
Demonstrated experience in developing new ideas to continuously improve processes 
Proficient working with Word, PowerPoint, Outlook and Excel 
Flexible attitude to working hours and willingness to travel, the successful applicant will be required to work two weekend’s (a month/Sunday) and bank holidays.


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Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple:  Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £150 of Gift vouchers of your choice.  Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!


EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.


CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998


Morgan Spencer Limited, registered in England & Wales No: 4254114



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