No1 Property Apprenticeship in London - Palmers Green N13

No1 Property Apprenticeship in London – Palmers Green N13

Business Description:

Stone Lodge Group of Companies

London Headquarters: Palmers Green N13

This is an exciting opportunity to work with a long established family ran organisation who are leaders within their fields and who offer excellent career progression.

The Stone Lodge Group has been established for 20 years and cover areas including: property developments, property refurbishments, social housing, facilities management, property lettings & property management, hotels, hostels and B&B operations.

We believe this is the No1 Property Apprenticeship in London. Our Housing Manager is a former apprentice, rising to the top of our organisation within 2 years, at the age of 21 years old. If your good enough, you’re old enough at the S.L.G, age is no barrier.

You will learn the ins and outs of property during your apprenticeship, and responsibilities will be given to your from the outset. You will also be given the opportunity to undertake the ARLA Lettings and Property Management Course.

Role:

The successful Candidate will report to a Property Manager and will be expected to undertake below listed duties:

• Provide general administrative duties and support to the property and management team


• Rent collections and rent arrears letter handling


• Proactively manage and handle all direct customer contact/correspondence – telephones, emails and letters in a timely and professional manner and investigate and resolve general enquires within a timely manner to ensure that matters are handled efficiently and in accordance with good customer service.


• Manage internal and external post and emails on a daily basis, without the need for having to pass over to PMs unless necessary but to update them as required.


• Produce all correspondence as required – letters, emails, mail merges, and reports, presentations in a timely and professional manner. Reports to include those required for PM monthly meeting.


• Scan, save and maintain documents and photographs onto electronic filing system.


• Pursue and obtain estimates from contractors in a timely fashion ensuring that tenants are kept fully updated.


• Arrange appointments and liaise with tenants, contractors, professionals etc.


• Deal with new tenancy sign ups, ensuring keys in place, gas certificate supplied, works completed.


• Handle check out reports, deposit releases and management of tenants during this process.


• Produce and support the compiling of all necessary documentation


• Undertake regular customer satisfaction surveys.

Hours:

Mon – Fri, 9am – 6pm

Essential Requirements:

• Excellent communication skills.
• Stable career history.
• Previous property experience.
• Good telephone manner.
• Able to act professionally at all times.
• Maintain strict confidentiality.
• Must be computer literate.
• Ability to work on your own initiative.

Personal Specification:

The Ideal Candidate must have:

• Excellent organisational skills and be able to work to deadlines


• Excellent telephone manner


• Good knowledge and experience using the MS Office suite, particularly Excel and Outlook


• A willingness to ‘muck in’ and carry out a variety of tasks as necessitated by a small business


• The ability to work on own as well as taking direction from others but most importantly to manage their time effectively.


• Be keen to work in an office environment and be a part of a busy team.

In return for your skills and experience, you will receive;

• Competitive salary


• 20 days Annual Leave


• An excellent team to work with

This is an outstanding role, where the Managing Director and the Management Team play a key role in your development within the organisation.

The S.L.G is a company with a reputation for hiring and training people to achieve their potential. They believe passion and a willingness to learn and work hard is the recipe for successful career progression.

The ARLA Lettings and Property Management Course is offered as part of this role.

Once you prove yourself within this role, should you wish to pursue a different study path in future, the Directors are happy to listen to your suggestions and goals. The Directors have built up the S.L.G by listening to their employees and backing them in their chosen career progression path. This attitude has yielded a loyal and reliable team, with a high work and productivity rate, with a family-like working environment where everyone looks out for each other.

A key differentiator that separates the S.L.G from other organisations is the option of being able to work in different sectors within the group. Should you prove yourself in this role, you will have the option of applying for other roles within the group.

If you feel you have the right attributes for this role and you have the drive and ambition to excel within the S.L.G please send us your CV and a cover letter explaining your suitability for the role.

Thank you and we look forward to receiving your applications.

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