Customer Support Specialist - Chinese&English - MY-Kuala Lumpur

Customer Support Specialist – Madarin, Cantonese & English MY-Kuala Lumpur

PLEASE NOTE THIS ROLE IS BASED IN KULA LUMPUR, MALYSIA – To apply you must be eligible to work there and willing to relocate.

Company:

Our client is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.

Role:

If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Malaysia offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English, Mandarin and Cantonese, we would love to hear from you!

Responsibilities:

• You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email).


• Professionally handle high volume of inquiries from clients and customers.


• You will be accountable for meeting individual (KPIs) and team goals.


• Understand and deliver business strategies and improve customer services through the execution of self-service.


• Continuously identify work process improvements.


• Communicate to Team Leaders and (or) Manager.


• Perform office-based administrative duties whenever required.


• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.


• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

Requirements:

We are looking for individuals that have an excellent command of spoken and written English and Chinese, with the ability to converse fluently in Cantonese.

Experience in customer service roles is desirable but not essential, fresh graduates are also encouraged to apply.

• Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.

• Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.

• Analytical thinking and high problem-solving skills.


• Stress tolerance and able to work under pressured environment.


• Willing to work in shift rotations (am/pm/midnight shift) to ensure 24/7 service levels.


• Able to work on public holidays (including CNY) and weekends.


• Required to have own transportation arrangement because this is a 24 hour operations.

Please Note: you must be eligible to work in Malaysia to be considered for this role

Our client offers:

• An attractive annual salary + shift allowance + 50% subsidized parking rates (above market rate)


• A 5 day working week, any 5 day of the week


• Medical coverage (outpatient and inpatient)


• 4 weeks’ comprehensive paid training


• Attractive staff discount – discounted hotel accommodation anywhere in the world!


• Leadership development


• International relocation opportunities are available!


• Dress code – smart and casual every day!

Your Next Step:

If you bring what it takes and this role looks like it’s for you then we want to hear from you straight away. Send us your CV for immediate consideration.