Receptionist at the London Hilton Kensington - Hilton Hotels & Resorts - London

What will it be like to work for this Hilton Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow’s savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time. What will I be doing?

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
  


• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  


• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  


• Demonstrate a high level of customer service at all times
  


• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
  


• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  


• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  


• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  


• Comply with hotel security, fire regulations and all heath and safety legislation
  


• Act in accordance with policies and procedures when working with front of house equipment and property management systems
  


• Follow company brand standards
  


• Assist other departments, as necessary