Assistant Gym Manager - Pure Gym Limited - London N12

Department – Operations

Reports to: Gym Manager

Location – Club based

In summary the purpose of the role is to;

The Assistant Gym Manager reports directly to the Gym Manager and will assume responsibilities of the Gym Manager in the Gym Managers absence.

The Role and Key Duties

Responsible for ensuring that all relevant policies written in the Employee Handbook and Employee Safety Handbook are adhered to.

Professionally conduct member inductions, to ensure that members are able to use the facilities in a safe manner.

Clean and maintain all gym equipment recording all defects in the maintenance file.

Ensure that the overall cleanliness within The Gym’s premises is of outstanding standards. This includes, but is not limited to, the re-stacking of weights, picking up of any litter etc

Maintain cleanliness of the changing facilities whilst the cleaner is not on site.

Deal with prospects in a professional manner whilst showing them the facilities and assisting them with the online joining process.

Deal with any necessary administration and member issues which includes, but is not limited to, answering the telephone, returning messages left on the answering machine, report submission and responding to relevant e-mails.

Conduct weekly club safety checks and record all defects that you are not able to rectify, in the maintenance file.

Attend The Gym meetings as and when requested.

Deliver outstanding customer service at all times to both members and prospects.

Help to create an environment where all employees enjoy themselves whilst at work and make a real contribution to the success of the club and business as a whole.

Be fully involved in the creation of a fun, lively and creative atmosphere for all members.

Submit any original ideas you may have no matter how bizarre to promote fun and aid retention at Pure Gym.

You may be requested at times to carry out other reasonable duties and

Attend meetings as required.

The selling of any other service to club members is not permitted in any form

To undertake any other reasonable duties/ projects/ meetings, which may be required from time to time.

The Person

Pure People are handpicked for their ability and approach to delivering great service, in short they;

Have flair and drive

Love to exceed expectations

Enjoy being ‘hands on’

Like to be empowered to deliver

Encourage and respect each other

Trust one another

Deliver, on time, every time

The Final Bits

Be the finest ambassador of Pure Gym at all times

Work and behave in line with Pure Gym’s standards of conduct at all time