Station Control Assistants x4, London Bridge Station - Network Rail - London

Based in the new Integrated Station Control, you’ll be responsible for overseeing the smooth day to day running of this increasingly busy station as part of the new concourse and some new platforms and facilities come into operation later this year. Liaising with teams on the ground you’ll help monitor and maintain a station environment that is fully compliant with safety and operational standards. Managing the safety and security of our passengers will be a top priority.

You’ll play a key role in supporting the Shift Station Manager during disruption and help to coordinate the management of overcrowding and emergency situations. Through the most unexpected disruptions, whatever time of the day or night, y ou’ll stay calm under pressure, make quick decisions and communicate these effectively to the station team. You’ll also liaise with other control and signalling centres as well as emergency services, and use the operational information system to keep our passengers informed throughout.

With so many changes happening this summer, this a really exciting time to join the London Bridge station team and help to deliver the future.

CSA Essential Criteria edited for Station Operator

• Ability to speak and write English fluently and to communicate effectively with others


• Experience of working effectively as part of a team


• Ability to consider and prioritise information when under pressure Demonstrable planning, organising and decision making skills


• Ability to work within set processes and procedures


• Meet the required benchmark for application screening questions


• Must meet required online testing benchmark


• Willing and able to work shift patterns, including nights and bank holidays

Desirable

• Experience of working in a customer-facing service environment An assertive and engaging approach