Day & Night Receptionist up to 16 hours per week - Travelodge - London
As a Team Member with Travelodge
your main priority will be to make our customers feel warm & welcome during their stay. We are known for providing
excellent customer service and if you would like to join our team keeping the
customer happy must be the most important thing to you too.
We are looking for enthusiastic customer focused people to join our
Travelodge Team, who are flexible and can work both nights (11pm – 7am) and days (7am – 3pm or 3pm – 11pm) up to 16 hours per week. In return we offer great career
opportunities for you to discover.
Your main duties will be to:
·
Keeping
customers happy will be the most important thing to you.
·
Be
friendly and helpful at all times.
·
Welcome
our customers to the hotel – check them in and make any reservation changes as
required.
·
Listen
to our customers and be happy to help with any queries they might have. If you
can’t help, you’ll find someone who can.
·
Work
together with your colleagues to make sure that our customers enjoy their stay.
·
Learn
about what’s happening in your hotel and the local area and share this with the
rest of your team.
·
Look
for and make the most of sales opportunities.
·
Complete
day-to-day paperwork and other documentation on time and accurately.
·
Keep
yourself, the team and our customer’s safe – and be aware of any potential
problems.
·
Keep
your line manager up-to-date with maintenance, service or equipment issues and
follow these up.
·
Follow
our procedures, when dealing with cash handling, accounts, customer bookings,
security and stock.
·
Support
your team by helping to prepare for the next day.
·
Keep
it clean – maintain a clean and tidy front and back reception area.
·
Look
after yourself and others – make sure you follow instructions for health and
fire, cleaning products, manual handling and food hygiene.
We are looking for:
·
Customer facing
experience
·
Willingness to help
with other duties
·
Great attention to
detail
·
A positive attitude
·
Initiative, especially
when dealing with customers
We can offer you:
·
Customer Service
training
·
The opportunity to
develop a career in Hospitality
·
Employee Assistance
Programme
·
Friends & Family
Discount
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