Warehouse Operative / Order Picker / Dispatch - Paradox London - London N17

Deliver items to customers by verifying orders; arranging transportation, managing various dispatch carriers.
· Organises item orders by editing for price, promotions, weight compliance· Arranges shipments by checking stock to determine inventory levels; anticipating delivery requirements; placing and expediting orders
· Ships items by examining items, destination, route, rate, delivery time; ordering carriers
· Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies
· Working with customer services informing of items availability, shipment date and method, and current status; answering questions.
· Replaces damaged items, shortages, and mis-shipments by determining optimal response of replacement or credit via the customer service help desk
· Protects organisation reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential· Updates job knowledge by participating in training sessions
· Accomplishes organisation goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
· Answer incoming calls internally to the department to help manage customer expectation delivery times.
· Resolve calls in a calm and professional manner, including answering questions or giving advice where appropriate
· Provide excellent customer service whilst resolving problems with couriers· Demonstrate a strong working knowledge of department functions· Keep detailed records all U.K and International shipments
· Use computer systems to manage in-house and third party functions· Adhere to strict delivery deadlines
· Effectively manage own workload, and work unsupervised· Perform basic administrative work, including data entry
· Assist in the management of stock, warehouse and deliveries in and outbound· Ordering delivery packaging whilst being cost effective

Dispatcher Skills and QualificationsAttention to detail, Strong Verbal and Written Communication Skills, Organisation, Computer Skills, Microsoft Office, Customer Service, Professionalism, Calmness under Pressure, Initiative, Documentation Skills, Data Entry Skills, Telephone Skills, Informing Others, Listening, Verbal Communication, Energy Level, Multi-tasking, Dependability, Reporting Skills

Job Type: Full-time

Salary: £17,000.00 /year

Job Location:

Required experience:

• IT experience essential: 1 year

Required education:

• High school or equivalent