1st / 2nd Line IT Service Desk Engineer - Services Provider

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1st / 2nd Line IT Service Desk Engineer – Thriving Tech Services Provider
London, W14
£23,000 – £28,000, depending on experience, we provide an attractive benefits package which consists of an annual performance bonus, private medical insurance, private pension, life insurance & a personal performance management plan.

About Us:

We are a thriving and vibrant managed technology services provider, offering comprehensive support and infrastructure solutions to a diverse client base. We promote a culture where dedication and hard work is rewarded, where diligence, trust, loyalty and commitment remain central to our ethos, and where self-discipline and the pursuit of excellence sets us apart from our competition. We partner with Microsoft, VMware, CISCO, HP, Dell, Mimecast, Watchful, Lenovo, EMC & Aerohive.

Purpose of the IT Service Desk Engineer Role:

The main responsibility is providing 1st to 2nd line technical support as part of a team on a busy Service Desk.

Responsibilities:

> Dealing with incoming incidents and requests in a professional, courteous manner
> Conducting full and thorough diagnostics to ensure high first-line resolution adhering to agreed SLAs
> Escalating to other internal teams or vendors as appropriate
> Conducting proactive maintenance, back up checks etc.

IT Service Desk Engineer Requirements:

> Microsoft Desktop XP/Windows 7, 8, Apple OS 2-3 years’ experience
> Administering Microsoft Windows Server 2003/2008/2012, 2-3 years’ experience
> Administering Microsoft Exchange 2003/2007/2010/2013, 2-3 years’ experience
> Networking Experience (routers, switches & firewalls) 2-3 years’ experience
> Network Administration & Data Backup Technologies, 2-3 years’ experience
> General Networking Support & DNS, 2-3 years’ experience
> IT Service Desk Environment, 2-3 years’ experience
> Superior Customer Service Skills, 2-3 years’ experience

Along with the above, the candidate needs to demonstrate exceptional communication skills, attention to detail, and instilling confidence in others with regards to their knowledge, competency and ability to deliver.

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The IT Service Desk Engineer (1st/2nd Line Support) role is being managed by agency innovator RecruitmentRevolution.com. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.