General Manager - Goldsmiths University of London
Here at Chartwells – part of the Compass Group family – we are market leaders in the provision of catering, retail, leisure and support services within the education sector. This allows us to work in some of the most historic and iconic locations across the UK – like Goldsmiths, University of London, with world leading research and high quality teaching the university offers undergraduate and post graduate degrees in the arts, humanities, social sciences, business and computing
For more than 200 years, generations of students have received an education at Goldsmiths, University of London.
This means that we are always on the look at for new and exciting talent and this new opportunity is no different- General Manager
Main responsibilities
As the General Manager you will lead and drive the strategy of retention and growth and through leading the development of long term account plans, including a rolling lifecycle review process.
Maintain and develop contract reporting and monitoring to contractual requirements captured in the Monthly Contract Performance Report, work closely with the Client to deliver value through improved management of contracts to help drive service excellence and customer advocacy.
Develop budgets and identify areas in which service efficiencies linked to customer satisfaction can be made in the operating costs.
Ideal candidate
What we are looking for in applications;
- Excellent understanding of Catering Management, Service level Specification and performance management delivery.
- Excellent financial, commercial, business knowledge and people acumen to support the operational team
- Evidence of understanding and ability to lead complex and multiply services
- Excellent people leadership skills, with evidence of the ability to engage and motivate people at all levels.
- Strong customer service ethos.
- Excellent customer presentational ability, both verbal and written
For more information on working for the Compass Group, and in particular this positon please contact Nathan Rackham-Wood either by email – or phone
About the company
Compass Group UK & Ireland offers excellent career and development opportunities, as an organisation that’s proud of its great people, we believe in the opportunity to recognise and share success, that’s why we offer a competitive salary, pension scheme and life assurance, sick pay, and company discounts. And because life isn’t only about work, we offer a good annual leave entitlement too.
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