Train Services Manager - Kings Cross - Govia Thameslink Railway - King's Cross

Some excellent and exciting opportunities have arisen for a number of Train Service Manager positions within our team at Kings Cross. The purpose of the Train Service Manager is to deliver the day to day train service plan according to the timetable across defined geographical areas in the GTR network. Working closely with your Train Service Manager colleagues, you will be responsible for meeting any daily challenges that arise from infrastructure constraints relayed by Network Rail through to train failures and managing these incidents to ensure our operational plan is delivered. The Train Service Manager positions are one of the most challenging roles within our control centres. We require individuals who can handle a fast paced, quickly changing environment and can meet this with a proactive approach to think ahead and strategically plan for the next challenge just around the corner. The successful individuals will play a major part in delivering some of GTRs daily performance targets and ensuring our customers get to their destinations in all types of challenging situations.

The successful candidates will have a responsibility for delivering excellent train service performance across the GTR network. Key challenges of the role include:

• Reviewing the daily train service plan and implementing any required changes due to fleet and crew availability.
  

• Liaising with Network Rail to develop and implement on the day very short term train plans as necessary for train services in order to balance the fleet and crew to deliver the required daily timetable.
  

• Working closely with Network Rail stakeholders to understand infrastructure restrictions and the impact on train services and developing and implementing alterations to train services to maximise the use of available network.
  

• Lead and manage operational incidents within your geographical area, acting as the representative for GTR as appropriate, ensuring that services are restored to normal as quickly as possible.
  

• Communicating to stakeholders and customers the impact of changes to the train plan in line with standards and processes.
  

• Liaising closely with the Customer Experience team to ensure that customers needs and requirements are met during disruptive events. .
  

• Continually improve the customer journey experience through taking ownership of key service groups and developing the process of service recovery and operational management as appropriate.
  

About You

You will need to possess and be able to demonstrate:

• Several years’ experience within an operational environment, working within teams to deliver operational plans.
  

• Proven experience of working within a highly pressurised and fast paced environment and a good knowledge and understanding of how to implement and utilise operational procedures.
  

• Proven experience of working within a team to deliver joint goals and objectives.
  

• Good knowledge of the railway network in the GTR network and an understanding of railway standards and processes.
  

• A strong leader, able to influence and persuade key stakeholders to deliver the best service and performance levels across the GTR network for customers.
  

• Innovative and an intelligent thinker – able to look ahead and proactively plan to avoid problems and challenges before they occur.
  

• Able to adhere to operational plans and processes and understand the impact of the implementation on service quality levels.
  

• Energy for continuous improvement – always striving to better processes and standards to deliver industry leading experiences to our customers.