Line Service Agent - Luton - Landmark Aviation - London

To provide the highest level of VIP customer service to passengers, crews and guests at ALL times. To work within the ramp & fuel team to provide associated services; ensuring all services are provided to our customers in a safe and professional manner.

To ensure all operational duties are performed in a professional and safe manner, and all customer requirements are met.

Working closely with Operations, Customer Service and Security personnel to ensure a good working knowledge of each department.

Required Skills

Carry out all ramp services as required for the operation (this will include services such as marshalling, towing, pushback, headset, toilet, water, fuel, baggage on load/offload, GPU, steps), as directed by the customer, supervisor and management.

Communicate with all other departments in regard to Line services to ensure all relevant parties are kept well informed and all requested services are provided as efficiently as possible.

Carry out aircraft re-fuelling services to regulation and Company standard.

Carry out fuel testing as per regulations; ensuring accurate record keeping of all appropriate tests.

Carry out fuel equipment inspections on a shift basis and as per regulations. Ensure any defects are logged and reported accordingly to the Line Service Manager

Adhere to industry and Company safety standards at all times.

Carry out hangar towing once appropriately trained to do so.

Assist crew / passengers / third parties (e.g. engineering) whenever necessary.

Liaise with third party suppliers and the airport operations team wherever necessary; maintaining a professional relationship at all times.

Carry out equipment inspections on a shift basis as directed by the Line Service Supervisor. Ensure any defects are logged and reported accordingly.

Ensure equipment is suitably fuelled and serviced.

Undertake Customer Service, Operations, Access Control, and Level 1 Security training to assist other departments whenever necessary.

Be aware of Line safety standards and procedures, addressing any concerns with management.

Ensure the Line rest area and any other areas of the FBO are monitored for presentation and cleanliness at all times.

Ensure your presentation and conduct reflects the high standards of the Company at all times.

Take on other duties as required as per Line Service Supervisor or Management

Other duties as assigned.

Required Experience

Excellent VIP customer service understanding and skills.

Excellent communication skills both verbal and written.

Excellent personal presentation and conduct.

Excellent attention to detail.

A positive attitude and demeanor.

Helpful, flexible and willing attitude to work and colleagues.

GCSE Maths and English, or equivalent.

Discretion at all times.

Some experience of an aviation operations environment would be an advantage.

The ability to work under pressure.

Full driving licence