Back Office Manager - Central London - Gucci - London

To oversee and drive the Back Office Department business goals in line with corporate policies and procedures ensuring a smooth run of the store. To support the adequate integration and optimization between back-office and front office.To provide process improvement initiatives that are necessary to improve the operational efficiency of the business.

Key Accountabilities

Stock control

• Owner of stockroom organization and lead of the stock team
  


• Develop and maintain positive relationships with the Harrods team
  


• Ensure that effective communication is maintained with the Departments, Harrods and Gucci corporate functions
  


• Manage organization of stock in accordance with Gucci directives and procedures (style, size and colour)
  


• Ensure receipt, quantities, tagging, deliveries of products, articles, and supplies in a timely manner
  


• Ensure replenishment is done hourly and accurately
  


• Control and supervise transfers and all other operations in a timely manner
  


• Supervise the flow of goods between storage and the shop floor, prepare and control arrangement of articles
  


• Ensure orders and stock levels of stationary, drinks and packaging orders and stock levels
  


• Plan and undertake inventory operations, and be a stakeholder in monitoring loss-prevention and unknown mark-downs
  


• Liaise with the Inventory Control team
  

Till

• Check sales reports and make sure transactions are done correctly
  


• Check discrepancies regularly and to be able to rectify them when possible
  


• Liaise with accounts and finance department
  

After sales

• Keep track of what goes to the repair centre
  


• Follow up on communications to and from the repair centre
  


• Make sure items are collected by customers
  


• Follow up on pending credit notes
  

Facility

• Be the point of contact with the corporate Facility team for all the related issues (refurbishments, set up for special events etc)
  

Team Management

• Ensure a strong level of awareness in regard to store operations and policies
  


• Ensure that the whole team is constantly updated about all in-store procedures providing training if needed
  


• Manage the good performance of the Back Office team
  

Key Requirements

• At least 2 years experience in a similar role
  


• Fluent in English
  


• Highly committed to the Gucci brand and with a strong passion for opportunity presented
  


• Strong analytical, interpersonal and communication skills
  

Primary Location

Europe-United Kingdom-England-London

Start Date

07/2015

Job Type

Permanent

Schedule

Full-time

Job

Retail stores

Organization

GUCCI

Job Number:

0005OT