2nd Line - 3rd Line Support Engineer

2nd line / 3rd line Support Engineer

Barnet – North London

£27,000 to £33,000 + Training + Career Development + Bens

This is an outstanding opportunity for you, a 2nd / 3rd line support engineer to join a thriving IT Support company, who are looking to grow their highly skilled and customer focused IT Support Team.

Based in North London, you will be working from new offices and providing remote support to a wide range of Medium to Large customers with a wide range of supporting issues. This will be via telephone support and remote dial up.

About you.

In order to be successful in your application, you should have:

• Previous experience in IT support – min 5 years, 3 of which in a senior role, ideally at an MSP.


• Ability to produce clear, concise and accurate documentation and job notes.


• To be able to setup, install and troubleshoot network printers, scanners, Routers, access points & IP phones.


• Strong understanding and working knowledge of Active Directory, exchange mailbox administration, group policies and domain


• controllers.


• Good knowledge of Routers, Firewalls, Switches, VPN devices, Anti-Virus, WiFi and other networking technologies, including


• TCP/IP, DNS & DHCP.


• Management of cloud solutions such as Google Apps, Office 365 and Hosted Desktop.


• Strong understanding of backups, backup software and restoration methods.


• Windows 8, 7, XP and Office 2013, 2010, 2007 and 2003 all to advanced level.


• Windows Server 2003/2008/2012 administration, build and maintenance.


• Strong understanding of NTFS and share permissions in Windows Server environments.


• The ability to articulate at a technical level appropriate to the circumstances which takes into consideration clients varied levels of


• IT knowledge & competence.


• Natural interest in IT with a desire to stay abreast of new technologies.

Desirable attributes:

• Ability to document and evaluate existing processes with a view to improving efficiency.


• VMWare design, installation and administration


• Skills to deal with difficult or demanding clients.


• Knowledge of Apple computer systems and software

This really is an outstanding opportunity and will go quickly, so if you are an experienced 2nd or 3rd line support engineer with a managed service background, then please send your CV to me today.